Frequently Asked Questions

Pilates Scotland FAQs

Want to know more about what we offer?

On this page we answer a few frequently asked questions.

Thinking about signing up?

What is included in my Pilates Scotland membership?

Your membership will entitle you to full access of our extensive library of Pilates classes with new workouts being added each week. You will find a varied selection of classes for all different levels.

Who are the Pilates Scotland Instructors?

Our Pilates Scotland Instructors are the best of the best and are based right here in Scotland. To find out more about our instructors, please click here.

Can I use my membership whilst abroad?

Yes, you can use Pilates Scotland online classes when you travel. You can enjoy your favourite workouts and continue your practise anywhere. Simply sign into your Pilates Scotland membership, connect to a good Wi-Fi signal, choose your workout and go for it!

I have a friend who’s interested in signing up for a Pilates Scotland Memberships. Is there any incentive for me if I were to refer them?

Yes! We love when our members share their positive experiences of Pilates Scotland with others and we’d reward you by giving you a free month for every friend who successfully signs up.

Want to give it a go?

Sign Up Now!

Getting started

How do I log into my account?

To log in to your account simply click on the ‘sign in’ option on the top right menu bar on the home page.

I didn’t receive my activation/membership confirmation email upon joining. What should I do?

If you haven’t received your membership confirmation email, please check your spam and junk folders and be sure to add us to your contacts. If you have no luck, please email info@pilatesscotland.co.uk or contact us using one of the methods listed on our Contact Page.

Which workout should I do first?

Sometimes it’s hard to know where to start. Pilates Scotland has workouts that cater for all levels of fitness. We do suggest you start your Pilates journey with our beginner series even if you consider yourself to be fit and active. This will allow you to learn the concepts and basic exercises of practising Pilates which will enhance your training as you progress. Whichever class you start with, there will be options to start slowly. Listen to your body and take the appropriate option that feels right in that moment.

How fit do I need to be to start doing Pilates Scotland online classes?

Anyone regardless of age or fitness level can train with Pilates Scotland online and see fantastic results. If you haven’t been active prior to starting your training with us, we highly recommend you seek medical advice before starting using our services.

What equipment do I need for a Pilates Scotland online class?

Many of the Pilates Scotland online classes don’t require any equipment whatsoever. All you need is space to move safely and a mat if you prefer. By reading the information given when selecting your class, you can check if any equipment is required – for example, a dyno band, small hand weights or roller. It’s important that you hydrate before, during and after your workout so keep your water bottle handy!

How do I make sure I am doing my workouts safely and correctly?

We have a number of ‘How to’ videos that will help you master the moves in each class. We recommend you watch these short videos which cover the name of the exercise, the benefits, suggested range of movement, along with progression and modification options. These videos are found in the library section of your membership.
If at any time you feel you are exercising beyond your current fitness abilities, or you feel discomfort, pain, dizziness, or nausea, you should discontinue exercising immediately.
You are responsible for exercising within your limits and assume all risk of injury to your person or property.

What do I wear to participate in a Pilates Scotland online class?

Please wear comfortable clothes that you find it easy to move in. For most classes you have the option to wear socks or go barefoot. You may feel more comfortable wearing trainers in some of the Pilates fitness classes as some of these classes may include high impact training.

Exercise Safety

When should I avoid taking part in Pilates Scotland classes online?

Safety is our number one priority. We highly recommend you seek medical advice before starting using our services or any new fitness program. In particular, if you have any of the following conditions:

  • Heart disease
  • Diabetes
  • Hypertension
  • Obesity
  • Musculo skeletal disorders that reduces your ability to perform exercise.

We do not recommend attempting Pilates Scotland online classes if you have a history of knee, ankle, wrist, shoulder, joint, or spinal (back or neck) problems or injuries.

You must be 16 years or over to do the Pilates Scotland online classes.

How do I make sure I am doing the workouts safely and correctly?

We have a number of ‘How to’ videos that will help you master the moves in each class. We recommend you watch these short videos which cover the name of the exercise, the benefits, suggested range of movement, along with progression and modification options. These videos are found in the library section of your membership.

If at any time you feel you are exercising beyond your current fitness abilities, or you feel discomfort, pain, dizziness, or nausea, you should discontinue exercising immediately.

You are responsible for exercising within your limits and assume all risk of injury to your person or property.

Billing and Accounts

How do I cancel my Pilates Scotland membership?

You may cancel your subscription at any time, and you will continue to have access to the Pilates Scotland service through to the end of your current subscription period.

To cancel your subscription, sign into your Pilates Scotland account on our website, select “My Account”, “My Subscriptions” and then select “Cancel”.

What is your refund policy?

You have a legal right to change your mind with 14 days of signing up and will receive a refund. The 14-day cancellation period commences the day your subscription period begins. This is called the ‘cooling-off period’. If you choose to cancel within the cooling-off period, we will give you a full refund. If you want to cancel your Pilates Scotland subscription within the cooling-off period, you must send your notice in writing by email to info@pilatesscotland.co.uk.

How does Pilates Scotland charge my account?

Pilates Scotland is a monthly subscription service and will charge you every month on the date you sign up. If your subscription starts with a free trial period, we will not begin charging your card until after your free trial ends. You must cancel 24 hours prior to your subscription renewal or end of trial to prevent being charged. If you would like to view your subscription end date, recent purchases, or payment history you can visit “My Account”.

How can I find my payment history?

To find your payment history, click on ”My Account”, ”My subsciptions” and scoll down to ”Related Subscriptions”.

How do I update my Pilates Scotland account information?

You can update your personal and payment details at any time from the relevant section of “My Account”. You will need to login first to be able to access “My Account”. Select either “Addresses”, ”Payment Methods” or ”Account Details”. Don’t forget to save your changes.

Contact us

If you can’t find your question, please email us at info@pilatesscotland.co.uk or get in touch using one of the methods listed on our contact page.